3 things he would tell managers to maximize the potential of their teams:
- Understand that your team members have more differences than they do things in common. Do not lead them like troops.
- Know them by their strengths, not their weaknesses.
- Make sure they know their personal development is important to you. When you ask them the question – does someone at work encourage my development? The difference in productivity between those who answer yes and those who answer no is “spectacular.”