We think that great performance can make up for bad behavior. This belief is WRONG.
Studies show that the benefits of high-performance jerks almost never outweigh their cost to the group’s performance.
Zero-tolerance policies work because they send a flashing-neon belonging cue:
NOBODY, NO MATTER HOW TALENTED, is more important than THE TEAM.
The San Antonio Spurs evaluate 100’s of players each year for consideration in the NBA draft, assessing & measuring every factor (shooting %, speed, defensive skills, etc.).
At the bottom of Spurs evaluation is a single line with a box next to it:
🔲 NOT A SPUR
… The New Zealand All Blacks rugby team, one of the most successful sports teams of all time, has a mantra: “NO DICKHEADS.”
⁃ from Daniel Coyle’s book:
The Culture Playbook.